A Career Changer's Interview Adventure
Changing Careers or Industries
What is the Company Culture and How to find the right place for you
Emotional Preparation for Interviews
Getting Feedback You Can Use Immediately
Handling Illegal Interview Questions
How Not to Sell Yourself During a Job Interview
If You’re Not Ready When They Call, It’s Too Late
Laid Off- Describing the Reasons You're Looking
Questions You Ask During the Interview
What's your current (most recent) salary?
2nd Interviews and 1st Interviews
A Student's Interviewing Adventure
3 Keys to Interview Successby Michael R. Neece, CEO Interview Mastery "In job search, the interview is everything." 1. Interviewer Questions 2. Your Questions 3. Opening Questions |
5 Interview Tipsby Michael R. Neece, CEO Interview Mastery 1. Hey! What are you looking for? 2. Ask Questions: 3. Specific Examples: 4. How do you like me so far? 5. Visual Aids: |
6 Interview Mistakesby Michael R. Neece, CEO Interview Mastery 1. Interrogation versus Interview: 2. Making a Positive out of a Weakness: 3. No Questions: 4. Only Researching the Company, What about You? 5. Leaving Cell Phone On: 6. Waiting for a Call: |
A Career Changer's Interview AdventureThe following is an actual email received recently from an Interview Mastery customer.
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Changing Careers or Industriesby Michael R. Neece, CEO Interview Mastery Most people change their career or industry several times during their working life. This is normal and healthy. However, when you're on the cusp of changing you must have a well structured response to the interviewer concern that you don't have previous experience in this new field or industry. The following article gives you an effective response strategy for answering the interviewer's comment, "I'm concerned that you don't have any previous experience in this field (or industry)." The strategy is to focus on what you do have rather than what you don't have. Here is a powerful response strategy with an example. Use this framework to write down your own specific response so you can handle this difficult situation comfortably. Interviewer:
Your Response:
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What is the Company Culture and How to find the right place for you.By Michael R. Neece, CEO Interview Mastery Landing a great job is not just about getting an offer and earning a paycheck. Loving your job is about finding the right company culture for you. It's about working in an environment aligned with your values and beliefs. Working at a company with values inconsistent with yours is stressful and unrewarding. The quality of your work life is also directly correlated to your supervisor's attitudes, values, and beliefs. A person's values significantly affect their behavior and hence how you are treated. No matter how great the position, if you're working in a caustic, understaffed, and unethical culture, you'll feel unfulfilled. The job interview is your opportunity to assess the work environment and organizational norms. But how can you assess the culture while you're being interviewed? Organizational culture is composed of the values, behaviors, beliefs, and norms that permeate the group. Culture is expressed through words and behaviors of each employee. Culture is like a recipe where each person is an ingredient. Company or department leadership set the overall tone. Interviewers say "the candidate fits" or "doesn't fit" to describe a candidate's qualifications. What interviewers are really saying is the candidate fits or doesn't fit the company culture. To perpetuate corporate culture, companies hire people they feel "fit" and reject qualified candidates whom they believe "don't fit" their culture. During each interview, you have an opportunity to assess how the culture aligns with your values. Rarely will you find an environment totally aligned with your values. You can however, find organizations where the culture and your values can coexist. Clues to company culture are found in interviewer behavior and their words. Below is a list of organizational cultural indicators.
Questions you can ask about organizational culture are listed below.
Job interviews are business events where your talents are evaluated. Interviews are also your opportunity to evaluate how the company's culture compliments your values. |
Emotional Preparation for InterviewsBy Michael R. Neece, CEO Interview Mastery Hiring is an emotional process for both the candidate and the interviewer. The hiring process is shrouded with a veneer of logic “to hire the best qualified person”, but in reality it is grounded with emotion. Your enthusiasm, confidence and energy will determine whether or not you get hired. Twenty (20) years in the hiring business has taught me one important lesson—the most qualified person never gets hired. This is because personality “fit” and the candidate's personal qualities are extremely important to the interviewers. Interviewers receive and interpret all the inputs coming from you. One of the many inputs evaluated by every interviewer is your emotional state. When you are feeling great you project a positive image of yourself and are more “likable” and “hire-able.” Here are several suggestions to help you get emotionally prepared to be your best. Motion creates Emotion Listening to Music Inspirational Phases Use Your Imagination Remember Researching the company is only part of preparing. The most important part of interview preparation is getting yourself ready emotionally. Get ready to be hired, and you will be hired. |
Getting Feedback You Can Use ImmediatelyBy Michael R. Neece, CEO Interview Mastery The closing phase of the interview takes up the last 5 minutes and it's where you gather feedback to understand what perceptions the interviewer has of you. You ask two closing questions at the end of every interview. The first question: Using the word "feel" in the question makes it an opinion asking question and that is exactly what you want, their opinion of your strengths. You have just invested 45 minutes with this interviewer ( a stranger) and it is unreasonable to believe they have an accurate assessment of your background. When they are done responding to your first question, you can agree with them and add any additional strengths you wish to emphasize. The second question and the most important question: This question uncovers hidden concerns. It is the undisclosed concerns that can derail your candidacy. If you know about a concern you can address it while you are there face-to-face. As soon as you conclude that interview, their opinion of you is cast in stone and any seeds of concern will grow into weeds. Concerns grow over time but positive impressions remain the same. It's imperative that you uncover any concerns before you leave the interview. When the interviewer expresses a concern do not jump all over it and try to make it go away. Listen carefully. After they tell you about one concern ask if they have any other concerns. They are telling you what their opinion is of you and areas where they need more information. If you only ask one closing question, make sure to ask question number two; "What concerns do you have about my background?" The closing is your chance to gather essential feedback and accelerate the process forward. You have invested time, money and energy to travel to and interview with this company. It is their professional obligation to give you feedback, but you have to ask for it. |
Handling Illegal Interview QuestionsBy Michael R. Neece CEO, Interview Mastery Interviewers who ask illegal questions should not be interviewing because they are increasing the legal risk to their company. Even though they're asking an illegal question, it's not effective for you to say, “That's an illegal question." Responding professionally is more effective than telling the interviewer they're breaking the law. There are federal, state, and even local laws governing job interviews. United States employment laws make it unlawful to discriminate based on race, color, religion, sex, national origin, age (40+), sexual preference, health or disability. Questions that don't focus on job qualifications are probably illegal. This article will help you respond to illegal interview questions. This article is does not constitute legal advise. For current information on employment law go to U.S. Equal Employment Opportunity Commission (EEOC) web site. www.eeoc.gov. Every question provides you with an opportunity to present information about your abilities. Even illegal questions are an opportunity. Your response strategy for handling illegal questions is:
The following example demonstrates how you can use this response strategy to handle most of illegal interview questions. The interviewer asks: “How does your family feel about the demands of this job and your career?” Your Response:” I'm fully committed to performing my job at the highest level and delivering the results required. My career is very important to me and I have a strong support system. Could you rephrase or elaborate on your question. I want to make sure I address your concern." In this example, I did not show any negative emotions and did not say that the question was illegal. I responded to what I believed was the real concern behind the question and then asked the interviewer to rephrase their question to ensure I understood and addressed their concern. The response strategy outlined here will help you deal with most of the illegal questions you'll encounter during an interview. |
How Not to Sell Yourself During a Job InterviewBy Michael Neece, CEO Interview Mastery Interviews are not Selling Events Playing Darts Blindfolded You have one additional challenge. You're blindfolded and cannot see the target. To win the job interview dart game you must ask questions to illuminate the target. Asking the right questions will help you locate the target and tell you which three “talent-darts” to present to your interviewer. Find the Target & Select Your Darts - “What are the key skills you feel are required for success in this position?” Asking one of these “opening questions” at the start of each interview will help you locate the interviewer's target or mental criteria they are using to evaluate you. I've asked an opening question every time I've been interviewed. Each time the interviewer answered clearly and I immediately knew how to handle that particular interview. An opening question also tells you which three “talent-darts” this interviewer is most interested in. Hence, with one opening question, you have found the target and know which of your talent-darts to use with this interviewer. Did you Hit the Target? - “Did I give you enough detail?” These are a few examples of follow-up questions that will solicit interviewer feedback on the effectiveness of your answers. Asking follow-up questions will also influence the course of the interview and help you perform at your best when it matters most in your job search. Job interviewers are just like playing darts blindfolded. If you do not ask questions you'll be in the dark, miss the target and loose the game. Ask opening and follow-up questions to win this dart game and secure the job offer. You'll find many additional interviewing tips at www.interviewmastery.com. |
If You’re Not Ready When They Call, It’s Too LateBy Michael R. Neece, CEO It's 3:15pm on Tuesday and your phone rings. It's the interview call you've been waiting to get for weeks. The company asks you to interview tomorrow afternoon. Your anxiety rises as you realize you're not ready and don't have enough time to get ready. If you're not prepared to interview when they call, it's too late to get ready to be hired. Most job seekers wait until they have an interview to prepare. If you're not ready when they call all you can do is read their web site, get a good night sleep and "wing-it". Job seeker spends 30 job-search hours to get each interview and only 1 hour preparing for each interview. Most job seekers spend more time and money on their resume than their interviews. Your resume can not get you a job. Only a great interview will get you hired. Assuming you've got good interview skills because, you're good at your job, you're a good communicator, or you're qualified will not help you get hired. All these assumptions are false. The skills to do a job are different from the skills required to get a job. So what can you do to get ready before the company calls you for the interview? Get Questioned and Interviewed Get Your Talent Inventoried Get Phoned Get Your Questions |
Laid Off— Describing the Reasons You’re LookingBy Michael R. Neece, CEO Interview Mastery Bart was an average employee at his company before being released suddenly without cause. His company was merged with a competitor and Bart found himself with a new manager. Even though he had a good record and positive performance reviews, he quickly found himself laid-off from the company. The following article provides key strategies for responding to one of the most frequently asked interviewer questions "Why did you leave (or seeking to leave) your company?" Be Succinct Provide References and Proof Tell the Truth in Balance What Did You Learn Speak Positively Tell the Truth Look them in the Eye Practice and Conquer Your Fear |
You're Over-QualifiedBy Michael R. Neece, CEO Interview Mastery Interviewers say you're over-qualified when they're concerned that you'll be bored in the position and leave as soon as you find a better job. If the interviewer perceives that the position will under utilize your talents, they express this concern by saying you're over-qualified. Your response strategy for this situation is:
Here's an example of how this response strategy sounds: “I agree with you that there are many strengths I bring to this position. I'm certainly very qualified. My specific strengths include .. (you insert 2-3 strengths). I understand the responsibilities of this role and I'm very interested. I feel that this is the right position for me at this time because...(you briefly describe your reasons, like the ones listed below). ...it leverages many of my current talents, allows me to translate my skills into a related industry and, provides an opportunity to work with other talented professionals.” “Does this make sense?” ... “Have you made moves like this in your career?” Asking a question at the end promotes a conversation and gives you immediate feedback on how your response was interpreted. Remember to stay positive, agree that you are highly qualified, interested in this position and, succinctly explain why this is the right position for you at this time. |
Questions You Ask During the Interviewby Michael R. Neece CEO, Interview Mastery Interviewers are more impressed with your questions than any selling points you try to make. Create questions before each interview that you will ask. When the interviewer asks if you have any questions just take out your list. Write your questions by starting with “What” or “How”. Limit your use of “Why” questions because these types of questions cause the interviewer to defend or justify a decision or condition. Also make certain you do not inquire about “What you get.” For example, questions like “How much vacation time do new employees get?” or “How much sick time off do I get?” These questions send the message that you are most interested in what you can get rather than what you can do for the company. The following are examples of questions you can ask. These examples are presented to encourage you to write your own questions. Be as company and industry specific as possible when creating your own questions. You'll notice that each sample question is directed at business conditions and challenges.
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What’s your current (most recent) salary?By Michael R. Neece, CEO Interview Mastery When asked for your current or most recent salary, companies are trying to screen you out. This is a high risk moment in your interview process. As I've written in previous articles, your general response strategy to the salary question is to delay salary discussions until the end of the hiring process. If your current (most recent) salary is close to or higher than the salary range offered, you risk being eliminated because the interviewer assumes you won't accept a lower salary. Don't allow the interviewer's assumption to derail your interview and chance for a great job. Delay salary discussions until you have negotiating leverage. You have leverage only when the company has decided they want to hire you and make you an offer. In a previous article, we discussed a general response strategy to "What are your salary requirements?". When you're asked “What's your current (most recent) salary?” the question is more direct and requires a specific response strategy. Response Strategy for “What's Your Current Salary”
Putting it all together can sound like this: You: “Regarding my most recent salary, I was compensated very well and in line with job market conditions. I'd welcome the chance to discuss my compensation specifically, later in the process when we've decided I'm the right person for this opportunity. I'd also welcome the chance to provide salary verification. When we've decided l'm the right person for the job, I'm confident you'll make me an offer we'll both be happy with. |
Does Your Resume Sparkle?By Michael R. Neece, CEO Interview Mastery Part 1This is the first in a series of articles highlighting the keys to writing a sparkling resume. Each article presents one or more keys to creating a professional and effective resume that generates interviews. Does it sparkle or sleep in a pile of other resumes? Accomplishments and Skills Action Words - achieved, acquired, adapted, addressed, administered, analyzed, assisted, audited Objectives Part 2This is the second in a series of articles highlighting principles for writing a sparkling resume. Each article presents one or more keys to creating a professional and effective resume that generates interviews. How Resumes are Read Resume reviewers first scan your resume looking at the positions you've held and the companies you've worked for, scanning from company/position to company/position. This is why it is important to use descriptive titles for the positions you've held. Descriptive Position Titles Keywords Your Resume has Two Audiences Chronological versus Functional Functional resumes that present your skills, knowledge and talents are more common for management and above positions. Even with functional resumes, it is important to list positions held in reverse chronological order. Accuracy Resume Length |
2nd Interviews with Some, 1st Interviews with Othersby Michael R. Neece, CEO, Interview Mastery. First and second interviews can be quite different. Interviewers meeting you for the 2nd time have different expectations and they're more comfortable with you. They expect that you'll be more informed about their company and express targeted enthusiasm for the position. During your 2nd visit, you'll meet new interviewers for the first time. These interviewers are really 1st time interviewers and they'll conduct the interview like a 1st time meeting. The difference is they've heard good things about you and expect you're a strong candidate. But they'll still have to be convinced. With 1st time interviewers, conduct yourself like it's your 1st interview because this is your 1st interview with these evaluators. Your Questions for 1st and 2nd Interviews Questions you ask during 1st interviews include: Questions you ask during 2nd interviews include: As with all interviews, make sure you ask the two closing questions at the end of each meeting. Changing the Game As you progress through the hiring process you'll encounter different types of interviews. You may be asked to deliver a presentation. Panel interviews (multiple interviewers simultaneously), problem solving/simulation interviews, personality tests, mealtime interviews are also common on 2nd interviews. Show Me the Money |
A Student's Interviewing AdventureThe following is an actual email received from an Interview Mastery customer.
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"Tell me about yourself"by: Michael R. Neece, CEO Interview Mastery "Tell me about yourself" is the most common interview question and the first question interviewers ask. Plan and practice your response so you can use this question to your advantage. Knowing how to respond will help you influence the interview's direction in your favor. Here is a three step response strategy:
Keep your response brief, between 60 and 90 seconds. Speaking longer will lose the interviewer's attention. If at any point, you feel you have been speaking too long, stop and ask the interviewer a question. For example, you might ask "Am I giving you enough or too much detail at this point?" Asking a question will solicit a response from the interviewer, re-engage their attention, and help promote a two way conversation. Below is a sample fill-in-the-blank template to help you prepare your response. Please note that this is just a guide to get you started. Also notice that I concluded the response with a question. "I'm a (insert a descriptive position title) with expertise and skills in __________, __________ and, __________. My experience includes __________ (insert knowledge or skill) and __________. My industry experience encompasses the __________ (industry) and, __________ industries. My background also includes roles as ___________ (position title), ___________ (position title) and, ___________ (position title). My education/certifications include __________ (degree or certification) and __________ (degree or certification). Colleagues describe me as __________ (insert personal quality i.e. results focused or detailed oriented), __________ and, __________. (Interview Mastery provides a list of 20+ strengths for you to select from). Highlights of my professional accomplishments related to this opportunity are _________________________ (describe the results you delivered) when I was the ___________ (position title) at ___________ (company) "What parts of my background would you like to discuss first? Or “In your opinion, what are the key skills required to be successful in this position?” |
What Are Your Weaknesses?By: Michael R. Neece, CEO Interview Mastery Conventional advice recommends you respond to this question by stating a weakness that is really a positive or translating a weakness into a positive like “I'm a workaholic and I spend lots of hours at work ensuring I do my job to the best of my abilities.” Interviewers see right through this technique and it's rarely effective. When interviewers ask this question they really don't care what your weaknesses are. They care about how you handle this question and what your response indicates about you.
To prepare your response, identify a new skill you have just learned or a skill you are learning now or a skill you are planning to develop. Whatever improvement area you highlight, relate it to the position or your profession. Here is a fill-in-the-blank template. Here's how this example might sound if you were seeking a position in sales or customer service and you are taking a course in finance & accounting. “While there are several strengths I bring to this position, including being a top performer in my previous position and strong industry knowledge, I am currently working to improve my knowledge in the areas of business finance. I feel this is important because it allows me to directly relate products and services to customer's return-on-investment and to recommend department cost saving initiatives. Did you notice I asked a question right at the end? Asking a question will make the interview more conversational and avoid it becoming an interrogation. The response strategy described here is just one of hundreds of techniques provided in Interview Mastery. Interview Mastery is the first and best selling job interview software in the world. Thousands of job seekers in 45 countries have already reported getting offers because of the strategies in this program. |
Why did you leave your last position?By: Michael R. Neece, CEO Interview Mastery Describing why you left (or seeking to leave) your last position causes anxiety when you're not prepared to handle this question. The following guidelines provide details on how to navigate this interview question. Be Succinct Provide Evidence Tell the Truth What Did You Learn Be Positive Make No Assumptions Eye Contact Conquer Your Fear |
You Talk Too MuchBy: Michael R. Neece, CEO, Interview Mastery The following article describes how to maximize your interview effectiveness by engaging the interviewer throughout the interview. Interviewer attention declines over time. The following describes how to keep the interviewer fully engaged. When you start speaking the interviewer is listening with 100% intensity. After 10 seconds they begin listening with less attention. After 60 seconds their mind begins to wander and they're listening at a 50% level. After you've been speaking for 90 seconds without interruption, the interviewer is barely listening at all. Also an interviewer's attention level is very difficult to accurately assess because most people are skilled at nodding their head and saying “hmmm” while looking at you, in an effort to disguise their wandering mind. The longer you speak without interruption the less attention the listener is giving you. Hence, when you deliver a long answer that builds to an important conclusion, often the interviewer is no longer listening. This is particularly important when you respond to the question “Tell me about yourself.” Near the end of your long response the interviewer starts to formulate their next question unless you keep them engaged. Skilled interviewers ask “behavioral event questions” where you're asked to describe specific examples of your experience. In these situations your response can easily last much longer than 90 seconds. Maintain the interviewer's attention by asking the interviewer a question like, “Is this the level of detail you're looking for?” or “Is this the type of example you're looking for?” Stop and ask a question whenever you feel you've been speaking for more than 90 seconds continuously. By asking a question you promote two-way communications and minimize the risk of talking too much. Your goals are to ensure you are understood accurately and address their concerns. Engaging the interviewer in two way communications by asking questions helps you ensure they are listening while you deliver a detailed response. |